New Wave Pools - Customer Testimonials

Hear what people are saying about Austin Pool Builder, New Wave Pools

We interviewed 10 pool builders and decided on New Wave Pools because of Mark’s (owner) pool design, attention to detail, quality of equipment and customer service. He also offered a competitive, fair price. We are not easily pleased by contractors in general and I will say that Mark exceeded our expectations. Mark kept in contact with us during the pool process and the pool was completed in the timeframe that was expected. We are pleased with the end product and aesthetically the pool looks amazing. I have yet to see a pool company who does better stone work and finishing than New Wave Pools. Mark managed every aspect of the process and was readily available for any questions that we had. Our experience was nothing short of outstanding and I highly recommend New Wave Pools as you will not be disappointed.

Lisa W
Round Rock, Texas

New Wave Pools built a marvelous pool for me last year. Mark designed and built a pool BETTER than I could have imagined. As the general contractor for the pool project, Mark was a consummate professional. He gave me accurate estimates, both in terms of time and money. He kept me informed every step of the way so there were no surprises. I would NOT hesitate to recommend New Wave Pools to anyone.

Revin Stoker

When my wife and I called NewWavePools, we had already interviewed more than a handful of builders and weren’t comfortable with either the plans or the people. Mark was very honest and eager to build our pool the way we wanted it right from the beginning. The contract was very easy. We understood what we were getting, when we would have it, and exactly what everything would cost. During the build, we decided that we wanted a few modifications and Mark responded quickly with no issues. The contractors he used were professional and friendly and I really felt like this was a family of folks we were working with that genuinely cared about our new back yard. The pool turned out great and we couldn’t be happier! Highly recommend NewWave to all my friends, just like I was referred from another one of their customers.

John Senger

We recently had a pool put in by New Wave Pools and it’s fantastic! We’ve never had a pool before, so we were new to the entire process. Mark was patient and helped us with each decision and was genuinely interested in making sure we were happy. Everyone was friendly, considerate and professional during the process. There were no surprises along the way- it’s even more beautiful than expected and the kids are loving it. We have referred several friends and will continue to do so. They truly did a wonderful job and we can’t thank them enough.

S. Allen

New Wave Pools is AWESOME! My wife and I looked at 7 other local pool companies. Mark from NWP was the most professional salesman we met and he had one of the best prices too. He didnt ever try to talk us into anything we didnt want. We had a general pool & hottub layout in mind, Mark helped to shape that layout into a reality within the budget we discussed, all better than we could have imagined. In fact, Mark went above and beyond to make us happy and even ate the costs on something that my wife wanted to add. Construction was on time, it was also fascinating. Mark was here throughout the project directing his team, and when he or I were not at the project we could both check in and see live feed of what was happening with the PoolWatch cam. After our pool was built, Mark and his team were here twice a week to make sure all chemicals and equipment were up to par. We have now enjoyed our pool & hottub for 6 months and have zero complaints. We recently had a wine party at our house and the pool area was such a fun and beautiful place to hang out and enjoy company. We had so many compliments and now several of our neighbors are working with NWP on their new pool projects. I highly recommend New Wave Pools to anyone looking for a quality and/or custom pool that will be built within budget and on time.

Larry Sager

New Wave Pools started excavation for my pool the 1st week of January of 2012.By March 1st I have a beautiful pool that compliments my property in Burnet,Texas.Mark and his team did a great job in completing my pool in a short 2 months. Mark kept me informed as each phase was taking place and addressed any concerns I had in a timely manner. I interviewed 5 different pool contractors before selecting Mark and New Wave Pools for my project. Mark’s Professionalism and knowledge about the pool industry convinced me to select New Wave Pools.

My back yard has been transformed into a resort. The waterfall feature with the variable speed pump allows me to impress my guests with a slow trickle of water cascading over the rocks to a waterfall raging down the rocks all controlled by the remote control from the house. The swim deck with the fountain bubbling up is a inviting entry into the pool. I have a open area to swim laps and the bench seat was placed in a perfect location to overlook my property from the pool. After all the landscaping was completed my property has truly been transformed into a resort that is in my own back yard.

Thank you Mark for the excellent work you and your team did.

David Morgan
Burnet, Texas

To Whom It May Concern:

I am writing this letter regarding New Wave Pools who built a pool and spa for my home in 2007. I could not be happier with the quality of work done by this company. I had heard all of the horror stories regarding pool companies, and talked to several, before deciding on New Wave Pools. The entire project was done swiftly and accurately. Whatever I was told would happen, happened. There were no surprises. All who had a part of our construction were very friendly and seemed to care about leaving the construction area clean and orderly. I never felt alone in this process-always had great support and comfort knowing all would be done and done properly.

I could be a walking, talking billboard for Mark and his company. My family and I love our pool-this is the best money we have ever spent!

New Wave Pools-Would I recommend them? Without a moment’s hesitation! Mark and his company are the best!

Trent Rush
Austin, Texas

New Wave Pools did a fantastic job designing and building our first pool with a unique design and many custom features such as an oversized hot tub, large waterfall, large exterior planter, a beautiful pebble sheen finish, and an in floor cleaning system. They did everything they said they would do and more within our budget. We would definitely recommend them to anyone that is looking for a company that is flexible and builds great custom pools that exceeded our dreams for making our backyard an outdoor living and recreation area.

Tom & Lisa Fields

It has been a long time since we talked but wanted you to know how much we love the pool. We are still doing a few things with it here and there but we are loving it. You did good work.just wanted you to know that and to thank you again and wish you well.

Steve

happy-family
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